3x
ROI Achieved
72% to 96%
Inventory Accuracy
$160k
Annual Savings
12 months
Engagement Duration
The Challenge
A 14-store fashion retailer with $45M revenue was running a 9-year-old POS system with no real-time inventory visibility. Online and in-store data lived in separate systems. A previous $220k modernisation attempt by an external agency had stalled completely, and the board had lost confidence in technology investments.
Our Approach
Engaged as fractional CTO two days per week. Conducted a rapid two-week assessment under our Fractional Bridge Framework, then delivered a phased 12-month roadmap: data clean-up and master data management in months 1 to 3, cloud POS and unified commerce platform in months 4 to 8, and loyalty programme launch with demand forecasting in months 9 to 12.
The Outcome
Inventory accuracy improved from 72% to 96%, online fulfilment dropped from 3.2 days to 1.1 days average, and annual technology spend reduced by $160k through vendor renegotiation. The engagement paid for itself three times over within the first 12 months.
“Within the first month, they identified exactly where things had gone wrong and built a realistic plan to get us back on track. Six months later, we had a working platform and our board finally had confidence in our technology direction.”
James M., CEO
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