Technology Governance Overhaul for a Growing Professional Services Firm
38 to 19
Vendor Consolidation
$95k
Annual Savings
ISO 27001 ready
Security Posture
12 months
Engagement Duration
The Challenge
A Melbourne-based professional services firm with 280 staff across 6 offices had grown rapidly through acquisition. Each office ran its own IT setup with different tools, vendors, and security practices. Shadow IT was rampant, with over 40 unapproved SaaS subscriptions discovered during the initial audit. Two minor security incidents in the previous quarter had the board demanding action.
Our Approach
Engaged as fractional CIO one day per week for 12 months. Delivered a complete technology governance framework including vendor consolidation strategy, cybersecurity uplift programme, and standardised technology operating model. Ran workshops with office managers to build buy-in rather than imposing top-down mandates.
The Outcome
Reduced vendor count from 38 to 19, achieving $95k annual savings. Achieved ISO 27001 readiness within 8 months. Established a scalable IT operating model with clear ownership, and reduced shadow IT to near zero through a simple approval process that staff actually used.
“The fractional model was perfect for us. We needed senior technology leadership but could not justify a full-time CIO at our stage. They brought structure to our vendor relationships and set up governance that actually works.”
Sarah K., COO
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